Our Policies

Libra Children’s Therapy CIC Privacy Policy
Last updated: 25/8/2026

Libra Children’s Therapy CIC (“Libra”, “we”, “us” or “our”) is committed to protecting your privacy and keeping personal information safe.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us about our services.

  • Libra Children’s Therapy CIC is a Community Interest Company providing therapeutic services for children and young people.

    Registered name: Libra Children’s Therapy CIC
    Company number: 17195855

    Registered office: 27, Old Gloucester Street, London, United Kingdom, WC1N 3AX

    Email address: admin@librachildrenstherapy.co.uk

    For the purposes of UK data protection law, Libra Children’s Therapy CIC is the data controller for personal information that we collect and process.

  • Depending on how you interact with us, we may collect:

    • Your name and contact details, such as email address and telephone number

    • Information you provide when making an enquiry

    • Information provided when making a referral for therapy

    • Information about a child or young person who may receive our services

    • Information contained in correspondence with us

    • Information necessary to arrange and provide therapeutic services

    • Information about your use of our website, such as technical information and website usage data

    If you or someone acting on your behalf provides information relating to a child's health, wellbeing or therapeutic needs, this may include special category personal data. We only collect and use such information where there is a lawful basis for doing so and where appropriate safeguards are in place.

  • We may use personal information to:

    • Respond to enquiries

    • Arrange and provide therapeutic services

    • Process referrals

    • Communicate with parents, carers, schools and other relevant professionals

    • Safeguard children and young people

    • Maintain appropriate therapy and administrative records

    • Manage our relationship with schools and other organisations

    • Meet our legal and professional obligations

    • Handle complaints or concerns

    • Improve our services and website

    • Meet the requirements of funders or commissioners where appropriate

    We will only use personal information for purposes that are lawful, fair and transparent.

  • Under UK data protection law, we must have a lawful basis for processing personal information.

    Depending on the circumstances, this may include:

    • Consent – where you have given us permission to use your information for a particular purpose

    • Contract – where processing is necessary to provide an agreed service

    • Legal obligation – where we are required by law to process or retain information

    • Legitimate interests – where processing is necessary for the legitimate operation of Libra and does not unfairly override your rights

    • Vital interests – where processing is necessary to protect someone's life

    • Safeguarding and substantial public interest grounds – where appropriate, particularly when dealing with the protection of children and vulnerable people

    Where we process special category information, such as information relating to health, we will also ensure that an appropriate additional condition under UK data protection law applies.

  • Because our services are designed for children and young people, we may process information about children as part of providing therapy.

    We take particular care when processing children's information and only collect information that is necessary for the provision of our services, safeguarding and related legitimate purposes.

    Where appropriate, we will obtain consent or agreement from a parent or person with parental responsibility in accordance with our referral and consent procedures.

    Children and young people may also have data protection rights in their own right, depending on their age and understanding.

  • We will only share personal information where there is a legitimate reason to do so.

    Depending on the circumstances, information may be shared with:

    • Parents or carers

    • Schools and school safeguarding leads

    • Play therapists or other appropriately qualified professionals providing services on behalf of Libra

    • Other professionals involved in supporting a child

    • Local authorities or other statutory agencies

    • Emergency services

    • Professional or regulatory bodies where appropriate

    • Our insurers, professional advisers or legal advisers

    • Funders or commissioners, where necessary and appropriate

    We will not sell personal information to third parties.

    Where information needs to be shared for safeguarding purposes, we may do so without consent where this is permitted or required by law.

  • Therapeutic information is treated confidentially.

    However, confidentiality is not absolute. Information may need to be shared where there is a concern that a child or another person may be at risk of harm, where there is a legal requirement to disclose information, or where disclosure is otherwise necessary and lawful.

    Further information about confidentiality and information sharing is provided as part of our therapy consent and safeguarding procedures.

  • We take reasonable and appropriate technical and organisational measures to protect personal information against:

    • Loss or accidental destruction

    • Unauthorised access

    • Unauthorised disclosure

    • Alteration or misuse

    Access to information is restricted to people who need it for legitimate purposes.

    Self-employed therapists working with Libra are required to maintain appropriate confidentiality, data protection and information security arrangements.

  • We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, taking account of our legal, professional, safeguarding and insurance obligations.

    Different types of information may therefore be retained for different periods.

    When information is no longer required, it will be securely deleted or destroyed.

  • Our website may use cookies or similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

    Where cookies require your consent, we will ask for this before placing them on your device.

    You can also manage cookies through your browser settings.

  • Our website may contain links to other websites. This Privacy Policy applies only to the Libra website.

    We are not responsible for the privacy practices or content of external websites, and we recommend that you read their privacy policies before providing them with personal information.

  • Under UK data protection law, you may have rights including:

    • The right to be informed about how your information is used

    • The right to request access to your personal information

    • The right to ask us to correct inaccurate information

    • The right to request deletion of information in certain circumstances

    • The right to restrict processing in certain circumstances

    • The right to object to certain processing

    • Rights relating to automated decision-making and profiling, where applicable

    Some of these rights are subject to legal exemptions and may not apply in every situation.

    If you would like to exercise a data protection right, please contact us using the details below.

  • If you have a concern about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

    You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.ption

  • If you have any questions about this Privacy Policy or how we use personal information, please contact:

    Libra Children’s Therapy CIC
    Email: admin@librachildrenstherapy.co.uk
    Address: 27, Old Gloucester Street, London, United Kingdom, WC1N 3AX

  • We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.

    The latest version will always be published on our website.

Libra Children’s Therapy CIC Safeguarding Policy
Last updated: 25/8/2026

  • This Safeguarding policy is based on guidelines and legislation outlined in the Children’s Act (2004), as amended by the Children and Social Work Act (2017) and the UK Government’s guidance: ‘Working Together to Safeguard Children: A guide to inter‐agency working to safeguard and promote the welfare of children’ (2018) which can be found at: 

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/779401/Working_Together_to_Safeguard-Children.pdf  

     

    Next Revision Date: August 2027

  • Libra Children’s Therapy is committed to good practice which protects children from harm. We recognise our responsibility to provide an environment which always promotes the safety of the child. To achieve this, we will: 

    •       Develop an awareness of the issues which may lead to children being harmed. 

    •       Create an open environment by identifying a ‘Designated person’ to whom the children can turn to if they need to talk. 

    •       Use a client-centred / child-centred style. 

    •       Ensure complaints, grievance and disciplinary procedures are dealt with appropriately. 

    •       Share information about concerns with children and parents and others who need to know. 

    •       Provide information as and when required by law. 

    •       Ensure good and safe working/playing practices. 

    •       Be involved in training made available through the various agencies and strengthen links with these agencies. 

    •       Keep Safeguarding policies under regular review (every 2 years minimum). 

    •       Agree to abide by the ethical framework as a member and outlined by Play Therapy UK (which can be found here: 

    https://playtherapyregister.org.uk/The-Register/Ethical-Framework)

  • The directors at Libra Children’s Therapy are committed to ensuring that equality is incorporated across all aspects of development. We respect the rights, dignity and worth of every person and will treat everyone equally within the context of their life, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status. We are committed to everyone having the right to enjoy their life in an environment free from threat of intimidation, harassment and abuse. We have a responsibility to oppose discriminatory behaviour and promote equality of opportunity. We will deal with any incidence of discriminatory behaviour seriously.

     

  • Any therapist carrying out therapy for Libra Children’s Therapy, will keep the sessions confidential to the child unless they disclose information which means they or others are in danger of being harmed. Or unless they give me explicit verbal permission to share information otherwise. 

  • Background knowledge in relation to child abuse, the general principles of Safeguarding and the ability to recognise and respond to abuse are important issues. All therapists undertaking any therapy under Libra Children’s Therapy have and will, continue to attend regular safeguarding and child protection trainings at regular intervals in order to be up to date with the current child protection information.

Complaints Policy

At Libra Children’s Therapy CIC, we aim to provide a safe, professional and high-quality service to children, young people, families, schools and professionals.

We welcome feedback, including complaints, because it helps us understand what we are doing well and where we may need to improve. If you are unhappy with any aspect of our service, we encourage you to tell us so that we have the opportunity to listen, respond and, where appropriate, put things right.

  • would prefer to speak to someone else, or if you wish to make a formal complaint, please contact us:

    Email: admin@librachildrenstherapy.co.uk

    Post:
    Libra Children’s Therapy CIC
    27 Old Gloucester Street
    London
    WC1N 3AX

    You can make a complaint by email or in writing. If you need support to make a complaint, please let us know and we will make reasonable adjustments where possible.

  • We will acknowledge written complaints within 5 working days.

    We aim to investigate complaints fairly and provide a full written response within 20 working days. If a complaint requires longer to investigate, we will let you know and provide an update on progress.

    Where a complaint identifies that something has gone wrong, we will consider what action can be taken to put things right and what we can learn from the experience.

  • If you remain unhappy following our response, you can ask for your complaint to be reviewed by a director who was not involved in the original investigation.

    Where a complaint involves one or more of our directors, we will take appropriate steps to ensure that it is considered as independently as possible. This may include seeking an independent person to assist with the review.

    Our directors are:

    • Sarah Heale

    • Hannah Man

    • Rachel Valentine

  • If a complaint raises a concern about the safety or wellbeing of a child or young person, this will be dealt with under our safeguarding procedures. Safeguarding concerns will be acted upon promptly and will not be delayed by the complaints process.

  • We will handle complaints sensitively and confidentially and will only share information where this is necessary to investigate the complaint, safeguard a child or young person, or meet our legal or professional responsibilities.

    Making a genuine complaint will not affect the quality of service or therapeutic support provided to a child or young person.

    If you would like a copy of our full Complaints Policy and Procedure, please contact us at admin@librachildrenstherapy.co.uk.